Questionnaire highlights for the Skipton Intermediary website

Key Results

As part of our continual assessment for total quality we have reviewed the service we offer our Intermediaries. A questionnaire was prepared and developed to establish the current perception of Skipton Intermediaries. The feedback obtained from the questionnaire enables us both to monitor and service proposition.

Here is a selection of the responses received from the questionnaire:

Website

• 94% of brokers thought the speed of our website was good, very good or excellent
• 92% of brokers rated the content of the website as good, very good or excellent
• 94% of brokers thought the website's ease of access was good, very good or excellent

Service

• 88% of brokers thought the levels of service given are good, very good or excellent
• 83% of brokers rated the underwriter assistance as good, very good or excellent
• 83% of brokers rated the time taken to receive an offer as good, very good or excellent