Online Service FAQs

The Online Services system can be accessed at any time. Service may be interrupted from time to time for routine updates to the system, or for reasons outside of the Society's control. As you will appreciate, availability of the service can not be guaranteed. Support will only be available between the hours of 8am and 8pm Monday to Thursday, 8am to 5pm Friday and 9am to 12 Noon on a Saturday.

For help with screens in the Online Services system there are dedicated on-line help pages that can be accessed by clicking the help icon at the top right hand side of the screen. If you are still unable to resolve a query about Skipton’s Online Services process please contact the most appropriate team from our online assistance section.

If you are not aware of the gross procuration fee payable either, contact your mortgage club/network or call our Lending Support team on 01756 705014.

Yes, to view click here.

No, you will need to register.

No, if you require a KFI for Additional Borrowing contact us via our mortgage processing centres. Contact us

The KFI is valid for the day of issue only.

The DIP is valid for 28 days.

Only cases that are received online, together with scanned attachments of declaration and all supporting documentation will be deemed to have booked funds.