A new online portal for Skipton remortgage conveyancing service customers

We're excited to introduce a new online portal for our customers who have opted to use the Skipton remortgage conveyancing service. This secure service lets users track the conveyancing part of their remortgage journey.

The portal will make the whole conveyancing process easier. Meaning more time for you, less time spent obtaining and providing progress reports.

For the first time with Skipton, customers can track the conveyancing progress of their case at their convenience. They can gain their case handlers direct contact details as well as up-to-date information on the progress and next steps of their case.

And if there are any delays, the customer can find out why and what they can do to keep the process moving.

The service also makes submitting documents quick and easy. The user can take a photograph or scan the documents and then upload these to the portal. The only document they'll need to send in the post is the original Mortgage Deed.

What the customer needs to do next

If your clients wish to use this portal, they will need to provide a valid email address. Once the conveyancer has accepted the case, the customer will then receive an email inviting them to opt in for the portal. Once they sign up to the portal, they'll get email alerts prompting them to take key steps and upload documents to send to the conveyancer. If they don't wish to use the portal, the conveyancer will send the initial pack by post.

For more information on the online customer portal and how it works, take a look at our handy FAQs.

Download our FAQs