We have now launched a new capability for you and your clients - we are starting to process some of our documentation via a digital signature.

This new process means being able to sign for a document online and no longer having to print, sign and post - saving you and your clients time and effort.

The first document you and your clients will be able to sign digitally for is our e-declaration form. Please note, the e-declaration is only generated electronically when your client(s) meet the set criteria (see below), otherwise a paper copy will be created.

Criteria

  • Unique email addresses for each client; or
  • A shared email address, but different mobile numbers for each client.

Process

  • When you have submitted the mortgage application on eMortgages, you need to go to the 'Submitted and Uploaded Documents' list.
  • To send the e-declaration to you and your client(s) for a digital signature, select the Print/View option.
  • Please note, there may be a delay of approximately 1 minute 30 seconds while the form is collated so please don't request this again as this will lead to the request being duplicated.
  • The request is complete when the e-declaration PDF form appears on the screen
  • The form will have been emailed to you and your client(s) for digital signatures, so close the on-screen form and complete this process via email. Please also ask your client(s) to check their email.

Frequently Asked Questions

What's changed?

Some of our documentation can now be processed using digital signatures from you and your clients. This exciting development will avoid delays that using the post can bring.

The first document that can be signed digitally is the e-declaration form for new business.

In order for you and your client to benefit from this improved service, you should ensure we have up to date email addresses and mobile numbers recorded for each client on our eMortgages system.

What's the process for digitally signing the e-declaration form?

When you have submitted the mortgage application on eMortgages, you need to go to the 'Submitted and Uploaded Documents' list.

To receive the e-declaration for you and your client(s), select the Print/View option. Please note, there may be a delay of approximately 1 minute 30 seconds while the form is collated so don't re-request the document. The request is complete once the e-declaration PDF form appears on the screen.

The e-declaration form will then be shown on-screen as it currently does, but this will also have been emailed to you and your client(s) for digital signatures. Close the on-screen form and complete this process via email. Please also ask your client(s) to check their email.

What are the criteria for a digital signature?

Ideally, each client should have a unique email address. If clients on a joint application share an email address, this is acceptable as long as we have a different mobile number recorded for each client.

If your client(s) cannot meet the above criteria, then the e-declaration must be printed out and signed manually.

What if my clients on a joint application share an email address?

This is fine as long as we have a different mobile number recorded for each client.

In this case each client will be sent an email addressed specifically to them to the shared email address. When they each open their email, they will be prompted to request a PIN which will then be sent by text to their mobile number. They will need to follow their link in their email and enter their unique PIN in the email to 'unlock' the e-declaration form. Their individual PINs allow us to verify who has signed the form.

What if my clients wish to provide a wet signature or don't meet the criteria - such as they don't have an email address or separate mobile numbers?

In this case the e-declaration must be printed and handed to your client(s) to sign as per the current process. You can then return the signed documents using the Scan and Upload facility.

How will I receive the document electronically?

Firstly, you will receive a confirmation email from Skipton regarding the digital signature process.

You will then receive another email from echosign@echosign.com. This will contain a link to the e-declaration form. Once you click on the link in the email, you will be taken to the correct point on the e-declaration form for a digital signature.

What does my client need to do?

Following a confirmation email from Skipton explaining the digital signature process, your client(s) will receive another message from echosign@echosign.com containing a link to the e-declaration form. On clicking the link in the email, they will be taken to the correct point in the e-declaration form for a digital signature.

If you have clients who share the same email address, they will be each sent an email addressed specifically to them. They will need to follow the link in their email and enter their unique PIN to 'unlock' the e-declaration form. Their individual PINs allow us to verify who has signed the form.

How will I know that Skipton has received the signed e-declaration?

Once the form has been signed by you and your clients, you will receive an email to confirm this, along with a PDF copy to keep for your records. At the same time the completed form will be uploaded on to eMortgages

How long does it take for the e-declaration to be sent to my email?

A confirmation email will be sent as soon as you click on the Print/View option for the e-declaration form shown on the ‘Submitted and Uploaded Documents’ list. This will be followed by the email from echosign@echosign.com containing the e-declaration form.

What if I or my client(s) haven't received the email?

If you haven't received the email check the 'Submitted and Uploaded Documents' list to make sure the document format is showing as 'Digital Signature', then please check any spam or junk mailboxes to make sure that the emails haven't been blocked.

If you need any help please use our Web Chat facility or call our Broker Support Team on 0345 600 1469.

Remember, to allow digital signatures we need a current email address for each of your clients. If they share an email address then we also need a unique mobile phone number for each of them.

Guides and forms

We have a range of guides and forms to help you and your clients.

View documents
eMortgages

Submit new or manage existing applications on our online mortgage system.

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