Another year. Another five stars.

We've been awarded five stars for service for the third year in a row at the 2017 Financial Adviser Service Awards.

Five reasons to celebrate

We’re committed to offering great service as part of our Real Life Lending Charter and this year we’ve made even more improvements as a result of your feedback. Here are our top five reasons to celebrate in 2017:

  • A day-one valuation on all our mortgage products - reducing application to offer turnaround times
  • New online product transfer service and retention procuration fees rolled out to whole of market
  • Average telephone response time of just over a minute
  • Highest ever levels of broker satisfaction
  • Web chat available on our website and through our eMortgages system

Five star service shaped by you

“We couldn’t be more proud to receive the accolade, but the thing that makes it more significant is that 100% of the voting is done by you. We’re constantly seeking your feedback to see how we can improve and awards like this confirm we’re making changes in the right areas. Well done to Skipton colleagues for providing a five star service and a heartfelt thanks to you for voting for us.”

Paul Darwin, Director of Intermediary Relationships