Service Standards - Friday 20 July 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 12.40 working days
Underwriting applications submitted with all supporting documents on or before Thursday 12 July
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Thursday 19 July
Decision in Principle referrals 2 hours
Call wait time (based on previous working day) 8 minutes 50 seconds

Your Feedback


Excellent service, clear requirements, easy upload process, speedy offer and resolution.

Mike Pattenden, Continuum
26 June 2018


Totally refreshing to be called by the underwriter to discuss complex cases submitted. Excellent service, looking for solutions rather than to put barriers in place. Excellent. Thank you.

Matthew Platt, MLP Financial
22 June 2018

Jon Rawley - IRM (South West)

I had a very difficult residential re-mortgage to deal with based on I/O basis which was outside Skipton's normal criteria and I discussed the case initially with Jon who said the case had merit, he then discussed it with a Senior Underwriter who agreed it was worth looking at. Jon was a tremendous help all the way through the application process with tips for packaging it and when we hit a stumbling block he was happy to discuss it with an underwriter to see if we could get it over the line - which is exactly what he did! To say the client was absolutely delighted is an under statment! I would whole heartedly recommend Jon and Skipton on a job - extremely well done.

Keith Timbrell, Which Mortgage advisers
20 June 2018

Skipton are amazing!

I rang to discuss this pre-application, I was unsure about clients limited company accounts. David Green (Senior Underwriter), asked me to email them over to him to check, he replied to give me the go ahead, alongside the documents he needed to support the mortgage application. That's what I call service! No other lender would offer this!

Lin Parker, Avondale Associates - Crewe
16 June 2018

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