Service Standards - Friday 25 May 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 11.36 working days
Underwriting applications submitted with all supporting documents on or before Wednesday 16 May
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Thursday 24 May
Decision in Principle referrals 2 hours
Call wait time (based on previous working day) 2 minutes 6 seconds

Your Feedback

Excellent service

I just wanted to express my thanks to all concerned in a recent case I submitted to Skipton which needed support beyond normal standards. Clients were looking to exchange and complete asap but forms to add Solicitors to Skipton panel were delayed being returned. I was advised by Beth Hall in the support team that it can take up to 5 days for this to happen but she would see what she could do to speed this up. I then contacted my BDM, Tracey Nash (East Anglia & Essex), to see if she could do anything to help as well and with her involving other colleagues in the support team and the on-boarding team in Customer Delivery the Solicitor was added to the panel within 24 hours. Jenna Jackson in Underwriting then processed the case to offer again within that 24 hour period. Case completed a few days later. Both myself and my clients were very impressed with this turnaround with every member of staff taking ownership along the way.

Neil Bailes, Absolute Mortgages (UK) Ltd
8 May 2018

Jon Rawley - IRM (South West)

Had a difficult case due to contracting, being a lodger, going traveling etc and although it was low loan to value thanks from a gift from family, it was outside of criteria. The case declined but thanks to Jon's hard work, we were able to get the case to offer. Just want to say a big thank you as I wouldn't be able to have done it without him. Thank you!

Adam Wells, Fox Davidson
4 May 2018

Another smashing mortgage offer

Another smashing mortgage offer & service from Skipton. Docs sent Thursday last week (26 April), case underwritten, valuation carried out and mortgage agreed by Thursday this week. Loving the service, clients are loving the no fee deals with £500 cash back with Help to buy!

Jonathan Holmes, RSC New Homes Ltd
3 May 2018

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