Service Standards - Friday 21 September 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 13.89 working days
Underwriting applications submitted with all supporting documents on or before Wednesday 12 September
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Thursday 20 September
Decision in Principle referrals 2 hours
Call wait time (based on previous working day) 10 minutes 38 seconds

Your Feedback

Excellent Communication

I would like to express my sincere thanks for the speed, ease and level of communication with my clients remortgage application. The communication updates via text message were a super-efficient way of keeping me updated without having to constantly check emails or broker landing page if I was away from my desk/office. Thank you Skipton for making my first ever mortgage application submission a very smooth process.

Samatha Brain, Amethyst Property Solutions
15 August 2018

Thank you

Can I just say how much I am impressed by the team at the factory?

I don't know why everyone doesn't use you more and I am certainly going to be looking at reasons for using you more often as the service I get from you guys is brilliant. Everyone from your good self to all at the other end in Star Fleet Command is terrific.

Malcolm Clarke, Simpson Financial Services Limited
3 August 2018

Saturday help

Speaking to somebody on a Saturday about criteria and having access to an Underwriter was a very pleasant surprise! It goes against the tide but is a huge bonus to Advisers who work on Saturdays. Thank you!

Sam Whittlesea, Whittlesea Mortgages
4 August 2018

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