Service Standards - Friday 22 March 2019
| Current service levels | |
|---|---|
| Skipton Remortgage Conveyancing Service | 21 working days from offer and receipt of welcome pack. |
| Application to Offer Turnaround (average based on latest 30 days) | 11.62 working days |
| Underwriting applications submitted with all supporting documents on or before | Wednesday 13 March |
| Valuations Instructed | 24 hours |
| Processing Documents which have been submitted post underwriting on or before | Thursday 21 March |
| Decision in Principle referrals | 2 hours |
| Webchat response time (based on previous working day) | 24 seconds |
| Call wait time (based on previous working day) | 1 minute 29 seconds |
Your Feedback
Fast offer
Despite the valuer bering off with an injured leg as soon as the valuation was done, within a matter of hours, the offer was out. Fantastic, quick turnaround Skipton. Once again, you deliver on your 5 star service. Also, the 1st class support we get from Andy Cutmore (BDM South Coast) - unrivalled amongst his peers.
Marcus Beech, Your Finance Today Limited
7 March 2019
Thank you
Thank you for the handling of the recent case for my client - it was nice to have emails from the underwriter directly with requests for documents and the rationale behind these. In this case, a sensible approach and view of the applicants income was applied and an offer made.
William Underwood, Philips Clark UK Ltd
27 February 2019