Service Standards - Friday 20 April 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 10.56 working days
Underwriting Fully Packaged Cases submitted on or before Monday 16 April
Valuations Instructed 24 hours
Processing Documents submitted on or before Thursday 19 April
Decision in Principle referrals 2 hours
Call wait time (based on previous working day) 3 minute 30 seconds

Your Feedback

Emma Hill IRM (East Central)

I would like to say a massive thank you to Emma Hill, in assisting in what at first seemed an impossible case, she was efficient, knowledgeable, contactable, also called back as promised and helped me through the whole process. She is a great asset to Skipton and I will be definitely using you again.

Carey Codner, Town and Country Financial Services (UK) LTD
28 March 2018


Service

Despite the snow and delays due to this, this case has been handled quickly and efficiently and it is always a pleasure to speak to the team who even when they don't have an update, are always helpful and friendly and always give me accurate timescales.

Helena Cully, Sequence
16 March 2018


Feedback!

Just a bit of really good feedback to say how pleased I am with the Underwriters and general service of Skipton BS. Not only are they very helpful and efficient but they also look at cases on merit and find solutions instead of just rejecting the case. I will go as far as saying it's the best service of all the lenders I've used and I look forward to continuing to work with you.

Phil Atkinson, Meridian Mortgages
16 March 2018


5 Star Service

I would like to offer my thanks for recent support I received from the Skipton Team with one of my applications. It had hit a bit of a stumbling block over income evidence so I approached my BDM, Tracey Nash (East Anglia & Essex), to see if she could help. She took this on and within hours had involved Vicki Everett in Underwriting to assist. This was not Vicki's case as she had picked it up for a colleague but she went out of her way to talk this through with me and suggest and agree a solution for a way forward for this case to proceed. Application is now offered and both client and I are extremely pleased with the great service received. Would happily recommend Skipton to others and will be looking to place more business when I can.

Revi Price, Equity Financial Solutions
13 March 2018


Skipton Service

Hi Mitchell Jackson (IRM - Central), I just wanted to let you know that I am starting to develop a good relationship with you guys. I'm really pleased with the service and the system is really easy to use and your products are really competitive at the moment!

Jamie Meakin, Crystal Clear Financial Planning Limited
2 March 2018


Feedback

Excellent service; had a call quickly after application from Underwriter to clarify a couple of points, didn't need any documents in addition to what I had been advised to provide in advance of the application, and moved very quickly to offer.

David Spoor, My Mortgage Adviser
28 February 2018


Thanks for the experience

Just wanted to pass on my thanks to Tracy Nash (BDM - East Anglia & Essex), and everyone involved in a recent case I submitted to Skipton. I am not used to things happening so quickly and efficiently especially when 'Free Legals' are involved. Brokers are very quick to make a noise when cases are delayed but silent when things go well. It was a pleasure dealing with your team and I hope that I will be in a position to use Skipton again soon.

Emilio Di Lisio, MortgageHunter 2000
26 February 2018


Excellent Service

Just a quick note to say that the service I have received yesterday and today has been the best that I have ever received from an individual at a Lender. At 16:50 yesterday I submitted an urgent New build case where the clients were under pressure to get the valuation instructed the same day or risk losing their deposit and property. I called and spoke to Molly Summersgill-Smith (Skipton Direct) who was excellent and called the valuers immediately to try to and arrange. She then even called me back this morning as a follow up to check if everything was OK and if the clients had managed to keep the sale - this has never happened to me in all my years of being a Broker and I was stunned and delighted! Huge thanks to Molly - please give her some sort of reward - she is an absolute asset to your company. As a result of the service I received from her I shall most certainly be sending more business your way.

James Twyman, Twyman Financial Solutions Ltd
23 February 2018


Quick Offer Thank You

Thank you to my IRM Rachel Hunnisett (South East), I appreciate your efficiency and speed on getting back to me with a solution, which worked perfectly and underwriters were able to offer the case straight away even though I have been waiting for this case to offer for months. Thank you very much for your help in getting this case to offer.

Jake Brassett, Lifetime Mortgages
5 February 2018


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