Service Standards - Friday 21 September 2018
| Current service levels | |
|---|---|
| Skipton Remortgage Conveyancing Service | 21 working days from offer and receipt of welcome pack. |
| Application to Offer Turnaround (average based on latest 30 days) | 13.89 working days |
| Underwriting applications submitted with all supporting documents on or before | Wednesday 12 September |
| Valuations Instructed | 24 hours |
| Processing Documents which have been submitted post underwriting on or before | Thursday 20 September |
| Decision in Principle referrals | 2 hours |
| Call wait time (based on previous working day) | 10 minutes 38 seconds |
Your Feedback
I would like to express my sincere thanks for the speed, ease and level of communication with my clients remortgage application. The communication updates via text message were a super-efficient way of keeping me updated without having to constantly check emails or broker landing page if I was away from my desk/office. Thank you Skipton for making my first ever mortgage application submission a very smooth process.
Samatha Brain, Amethyst Property Solutions
15 August 2018
Can I just say how much I am impressed by the team at the factory?
I don't know why everyone doesn't use you more and I am certainly going to be looking at reasons for using you more often as the service I get from you guys is brilliant. Everyone from your good self to all at the other end in Star Fleet Command is terrific.
Malcolm Clarke, Simpson Financial Services Limited
3 August 2018
Speaking to somebody on a Saturday about criteria and having access to an Underwriter was a very pleasant surprise! It goes against the tide but is a huge bonus to Advisers who work on Saturdays. Thank you!
Sam Whittlesea, Whittlesea Mortgages
4 August 2018
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