Service Standards - Thursday 15 November 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 11.01 working days
Underwriting applications submitted with all supporting documents on or before Friday 9 November
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Wednesday 14 November
Decision in Principle referrals 2 hours
Webchat response time (based on previous working day) 38 seconds
Call wait time (based on previous working day) 10 minutes 9 seconds

Your Feedback


Webchat is such a good idea while the phone lines are busy. I found it very easy and accessible and got my updates quickly. The staff members on the webchat are very professional and efficient.

Jayde Guy, London and Country Mortgages
9 October 2018


This is my 2nd case with Skipton who are one of the best lenders in the market. Quick valuation, easy documentation process, prompt support via webchat or phone makes it a serious front runner in the mortgage market.

Rabinda Shrestha, A-Star Financial Solutions UK
27 September 2018

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