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Service Update

Please be aware that we are currently experiencing very high daily application and call volumes. Rest assured that we are striving to remain within our agreed service levels. Your patience, understanding and continued support is appreciated.

Residential 2 Year Fixed


  • Available up to 60% LTV.
  • Fixed until 31/05/2016.
  • Purchase and Remortgage business.
  • Free standard legals and valuation for remortgages.
Residential Mortgage Range

Residential 5 Fixed


  • Available up to 75% LTV.
  • Fixed until 31/05/2019.
  • Purchase and Remortgage business.
  • Free standard legals and valuation for remortgages.
Residential Mortgage Range

Service Standards - Friday 04 April 2014

Current service levels Skipton service standards
Decision in Principles Being actioned within 2 hours 1 Working Day
All Underwrites (With minimum submission received)

Underwritten within 5 working days of minimum submission documentation being received.

5 Working Days

Up to and including Monday 21 April

2 Working Days

Up to and including Wednesday 16 April

3 Working Days
March Offer TAT (Working Days)

19 Working Days

15 Working Days
Average wait time to answer calls 10 seconds 20 seconds
Telephone Calls Answered 97% 90%
View the full service update View Skipton's service standards

Latest News:

Nov 13

Cracking New Product Range from Skipton

From tomorrow (Thursday 28 November), Skipton Building Society will be launching a new range of residential and Buy to Let products with the following key changes:
• New residential 2 Year Fixed Rates with £195 application fee and £1,800 completion fee at 60%, 75%, 85% and 90% LTV with market leading rates
• Rates reduced on selected residential and BTL products (including fixed rates, Base Rate Trackers and MVR Discounts) by up to 0.20%
• Selected residential completion fees reduced from £800 to £300
• End dates extended on all residential and BTL fixed rates to 31 March
Read more »

Nov 13

3 more great reasons to use Skipton Intermediaries

It has been a fantastic year for Skipton Intermediaries and it's all down to YOU! We would like to thank you for your continued support and we look forward to a great 2014 as market confidence and business levels increase. Read more »

More News

Feedback Forum

Thank You Very Much

Dear Jackie Didcock (Regional Manager Intermediary Sales),

Can I just say how appreciative I am to both you and Laura Bryan (Mortgage Consultant) for actioning my recent request.

Laura has carried out a first class service, both in terms of actually getting the job done but also in communicating the message to me, making things so much easier.

Thanks again to all concerned

Steve Marr,S & M Mortgages & Investments Ltd

15 April 2014

Ability to Listen and Willingness to be Sensible!

I just wanted to say, thanks to your Underwriters' ability to listen, and willingness to be sensible the whole application I discussed with my BDM Lucy Stamford is now with you and underway.

David Fletcher ,Peace of Mind Financial Solutions

11 April 2014

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