Service Standards - Thursday 20 June 2019

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 9.62 working days
Underwriting applications submitted with all supporting documents on or before Monday 17 June
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Wednesday 19 June
Decision in Principle referrals 2 hours
Webchat response time (based on previous working day) 25 seconds
Call wait time (based on previous working day) 1 minute 8 seconds

Your Feedback

Fast offer

Despite the valuer bering off with an injured leg as soon as the valuation was done, within a matter of hours, the offer was out. Fantastic, quick turnaround Skipton. Once again, you deliver on your 5 star service. Also, the 1st class support we get from Andy Cutmore (BDM South Coast) - unrivalled amongst his peers.

Marcus Beech, Your Finance Today Limited
7 March 2019


Thank you

Thank you for the handling of the recent case for my client - it was nice to have emails from the underwriter directly with requests for documents and the rationale behind these. In this case, a sensible approach and view of the applicants income was applied and an offer made.

William Underwood, Philips Clark UK Ltd
27 February 2019


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