Service Standards - Thursday 15 November 2018
| Current service levels | |
|---|---|
| Skipton Remortgage Conveyancing Service | 21 working days from offer and receipt of welcome pack. |
| Application to Offer Turnaround (average based on latest 30 days) | 11.01 working days |
| Underwriting applications submitted with all supporting documents on or before | Friday 9 November |
| Valuations Instructed | 24 hours |
| Processing Documents which have been submitted post underwriting on or before | Wednesday 14 November |
| Decision in Principle referrals | 2 hours |
| Webchat response time (based on previous working day) | 38 seconds |
| Call wait time (based on previous working day) | 10 minutes 9 seconds |
Your Feedback
Webchat
Webchat is such a good idea while the phone lines are busy. I found it very easy and accessible and got my updates quickly. The staff members on the webchat are very professional and efficient.
Jayde Guy, London and Country Mortgages
9 October 2018
Feedback
This is my 2nd case with Skipton who are one of the best lenders in the market. Quick valuation, easy documentation process, prompt support via webchat or phone makes it a serious front runner in the mortgage market.
Rabinda Shrestha, A-Star Financial Solutions UK
27 September 2018
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