Service Standards - Wednesday 15 August 2018

  Current service levels
Skipton Remortgage Conveyancing Service 21 working days from offer and receipt of welcome pack.
Application to Offer Turnaround (average based on latest 30 days) 11.50 working days
Underwriting applications submitted with all supporting documents on or before Monday 6 August
Valuations Instructed 24 hours
Processing Documents which have been submitted post underwriting on or before Tuesday 14 August
Decision in Principle referrals 2 hours
Call wait time (based on previous working day) 14 minutes 29 seconds

Your Feedback

Saturday help

Speaking to somebody on a Saturday about criteria and having access to an Underwriter was a very pleasant surprise! It goes against the tide but is a huge bonus to Advisers who work on Saturdays. Thank you!

Sam Whittlesea, Whittlesea Mortgages
4 August 2018

Big thanks!

I received an email last Thursday evening advising that an offer had been withdrawn on a case that was due to complete on Tuesday. The underwriter had advised that as the property was a freehold flat, you would be unable to lend. The property is a freehold coach house and the surveyor had put the incorrect details on the survey.

I called the team and they immediately contacted the surveyor, he didn't reply until Tuesday morning and this was only because the underwriter was chasing him! The team still managed to re-offer and complete the transaction on Tuesday.

I know that if this was any other lender, this would not have happened. Please can you say a big thank you for me - I actually think they managed to complete what I thought was impossible!

Helena Cully, Fox & Sons
16 July 2018

6 days, start to finish - wow!

I just wanted to express my complete satisfaction at the amazing service that Skipton and my IRM, Mitchell Jackson (Central) have delivered. I had a very urgent and speedy New Build case which I needed to be dealt with ASAP, I spoke with Mitchell who pulled out all the stops to support the case in order to meet a very tight deadline. All in all it took less than 6 days from submission of the application to completion.

I'm very impressed but more importantly so is the customer who is now in the house they thought they would lose.

Kelly Watson, Mortgage Bureau
15 July 2018

Submit Feedback
New Twitter account

Our exclusive channel that's dedicated to answering your questions.
Follow @SBSBrokerHelp and post your question.
Follow @SBSIntermediary for the latest news and updates.

Web Chat Chat online to our Intermediary Support Team. Launch
Broker Bulletins

Sign up to our Broker Bulletins for product, policy and news updates.

Sign Up