Service Standards - Friday 18 January 2019
| Current service levels | |
|---|---|
| Skipton Remortgage Conveyancing Service | 21 working days from offer and receipt of welcome pack. |
| Application to Offer Turnaround (average based on latest 30 days) | 12.63 working days |
| Underwriting applications submitted with all supporting documents on or before | Tuesday 15 January |
| Valuations Instructed | 24 hours |
| Processing Documents which have been submitted post underwriting on or before | Thursday 17 January |
| Decision in Principle referrals | 2 hours |
| Webchat response time (based on previous working day) | 1 minute 53 seconds |
| Call wait time (based on previous working day) | 9 minutes 32 seconds |
Your Feedback
I just wanted to feedback the continued good standards you guys deliver from BDM to Underwriter and all points in between. It's consistent service that keeps you guys on my personal lender radar. I know you have been busy recently but as a Broker, patience and understanding works both ways and I know you are doing all you can to cope with the current onslaught of business - nice problem to have though, right?! Keep it up and I look forward to working with you and Mitchell Jackson for many years to come.
Malcolm Clarke, Simpson Financial Services Ltd
16 November 2018
10/10 for Skipton. It is a pleasure to see you at the top of my research and I had the pleasure of my case going to offer very quickly especially with the assistance of the Underwriter Shirley Brierley phoning out of hours as she was missing some information which was quickly sorted out and her putting the case to offer within half an hour. Well done Skipton.
Aileen Logan, AL Mortgages Ltd
8 November 2018
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