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  1. Home
  2. Help and support

Help and support

Explore our help content, find out how to get in touch with us, how to support your customers and much more.

Find the help you need

Contact us

Making things easier for you by letting you get in touch your way.

Whistleblowing

We are committed to ensuring that all concerns raised are investigated thoroughly and fairly.

FAQs

We've collated a list of our most frequently asked questions so if you have a query or a question you might be able to find the answer below.

Submitting feedback

We want to make lending easier and deliver the best possible service to you, so if you think we can improve, we want to hear from you.

Supporting customers

There are lots of ways we make things easier for you. Like providing information and tools that help you give your clients the right support.

Guides and forms

Our useful guides and forms have been specifically created for you and your client.

Conveyancer search

The Society has a panel of conveyancers who are eligible to act on behalf of the Society.

Remortgage customer portal

Our online portal is for customers who have opted to use the Skipton Remortgage Conveyancing Service.

Service Standards

Phone/web chat response times and service levels.

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Skipton Building Society is a member of the Building Societies Association.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice.

Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

FSCS information