This website is for use by authorised intermediaries only. Customers should visit www.skipton.co.uk

Service update

Our response times are based on the previous working day.

Service levels in our Contact Centre

Web chat response time

1 minute 13 seconds

Call wait times

6 minutes 5 seconds

information icon

information

Important update on service times

Due to exceptionally high volumes, our normal priority service for New Build and Scottish cases is currently taking longer than 48 hours. We appreciate your patience and understanding as we work to support all our customers as efficiently as possible.

Turnaround Times – Thursday 13 August 2026

 

Current service levels

Application to offer turnaround (average based on latest 7 days):

9.3 Working Days

Initial Assessment turnaround time (based on today's starting position):

6 Working days

Underwriting fully packaged cases submitted on or before:

Wednesday 5 August

Reviewing customer correspondence post:

Wednesday 12 August

Current service levels

All service standards are based on working days.

Processing Documents

24 hours

We aim to process documents which have been submitted post underwriting within 24 hours.

Decision in Principles

2 hours

We will aim to complete DIP referrals within 2 hours of receipt (within working hours).

Valuations

24 hours

We will instruct valuations within 24 hours of the application being submitted (where a valuation for mortgage purposes is required).

Skipton Remortgage Conveyancing Service

21 working days

Cases with fee assisted conveyancing will be completed within 21 working days from offer and receipt of welcome pack, where no elevated services apply.

Submission reminder

Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submitting Cases page.