Important update on service times:
Due to exceptionally high volumes, our normal priority service for New Build and Scottish cases is currently taking longer than 48 hours. We appreciate your patience and understanding as we work to support all our customers as efficiently as possible.
Turnaround Times - Monday 9 June 2025
Current service levels | |
Application to offer turnaround (average based on latest 7 days): | 11.8 Working Days |
Application to offer turnaround where AVM instructed (average based on latest 7 days): | 10.3 Working Days |
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: | Monday 2 June |
Underwriting fully packaged standard cases submitted on or before: | Wednesday 28 May |
Proportion of all offers issued in <5 days (average based on latest 7 days): | 5.16% |
Current service levels
All service standards are based on working days.
Submission reminder
Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submitting Cases page.