Submitting cases

Important notice:

We have seen an increase in fraudsters sending phishing emails posing as solicitors. It’s therefore important to be alert for any unusual requests which appear to come from a genuine email address of a solicitor we may have a relationship with.

Please be cautious if you receive a message which asks you to click or select a link, or open an attachment. If you are unsure, contact the solicitor directly through a phone number or email address you know is genuine.

What is required

To submit a mortgage application to the Society you will need to ensure you have all the required documentation for the case type. This will help your client's application to proceed without delay.

To help you know what to send, we have created a handy guide which details what you will need for what type of case.

Once your application is submitted, any items required to progress the application can be viewed via My Case > View Summary and Documents section of eMortgages.

How to submit

Applications must be sent online using our eMortgages system.

Please scan and upload the documents once the application has been submitted via My Case > View Summary and Documents. On here, you can tick the item/s that you are going to upload, then upload the relevant file/s. Please note, where one document contains more than one required item, ensure you tick all relevant items to avoid any delay in the processing of the application. Once you have ticked the item/s and uploaded the document/s, the item/s will be removed from the list that you see and will pass the information over for the underwriting team who will then be notified when all documents have been provided.

Note - the application will not appear in the underwriting work queue until all documents have been received.

There is also the Other supporting documents section which should only be used for anything you wish to provide that is not listed on the outstanding items above. Items uploaded via this section do not impact the application being progressed for underwriting so its important to use the tick box list.

If your client is applying for a Buy to Let (BTL) mortgage and has three or more mortgaged BTL properties in the background we will require a cash flow document. This can be found on eMortgages under My Tool > form download.

Please ensure an online Decision in Principle (DIP) has been performed in advance of an application as this will detail any additional documentation requirements.

Important update on service times:

Due to exceptionally high volumes, our normal priority service for New Build and Scottish cases is currently taking longer than 48 hours. We appreciate your patience and understanding as we work to support all our customers as efficiently as possible.

Reminder

In ALL cases please remember to:

  • Ensure signature boxes are completed by yourself and the clients
  • Ensure the Direct Debit form is always fully completed.

Need help?

Find a BDM

Log in to eMortgages to find your local BDM.

Call us

If you need more help, we'd be happy to assist.

0345 601 6683