Submitting cases

Important notice:

We have seen an increase in fraudsters sending phishing emails posing as solicitors. It’s therefore important to be alert for any unusual requests which appear to come from a genuine email address of a solicitor we may have a relationship with.

Please be cautious if you receive a message which asks you to click or select a link, or open an attachment. If you are unsure, contact the solicitor directly through a phone number or email address you know is genuine.

What is required

To submit a mortgage application to the Society you will need to ensure you have all the required documentation for the case type. This will help your client's application to proceed without delay.

To help you know what to send, we have created a handy guide which details what you will need for what type of case.

Please use the ‘outstanding items’ in eMortgages to see what items are required when packaging cases to us.

How to submit

Applications must be sent online using our eMortgage system.

All documents must be sent within 15 days of application. Please scan and upload – found under My Case > View Summary and Documents once application is submitted.  Documents need not be certified.

The Cash Flow Document can be found on eMortgages under My Tools. If your client has three or more mortgaged BTL properties in the background a Cash Flow Document statement will be required. This can be found under My Tools > Form Download.

Please ensure an online Decision in Principle (DIP) has been performed in advance of application as this will detail any additional documentation requirements.

Important update on service times:

Due to exceptionally high volumes, our normal priority service for New Build and Scottish cases is currently taking longer than 48 hours. We appreciate your patience and understanding as we work to support all our customers as efficiently as possible.

Reminder

In ALL cases please remember to:

  • Ensure signature boxes are completed by yourself and the clients
  • Ensure the Direct Debit form is always fully completed.

Need help?

Find a BDM

Log in to eMortgages to find your local BDM.

Call us

If you need more help, we'd be happy to assist.

0345 601 6683