Submitting cases

What is required

To successfully complete a Decision in Principle (DIP), your client’s date of birth must be entered accurately and in full. If the date of birth is incorrect or missing, we will be unable to complete the credit search successfully or progress the DIP.

To submit a mortgage application to the Society you will need to ensure you have all the required documentation for the case type. This will help your client's application to proceed without delay.

When you have submitted your application, the outstanding Items list in e-mortgages will be updated, as mentioned below, to show what documents you need to forward to us for that specific case.

We have also created the following guides which outline our usual requirements for each case type:

• Minimum submission guide [PDF]
• Acceptable documents [PDF]

Once your application is submitted, any items required to progress the application can be viewed via My Case > View Summary and Documents section of eMortgages.

How to submit

Applications must be sent online using our eMortgages system.

Please scan and upload the documents once the application has been submitted via My Case > View Summary and Documents. On here, you can tick the item/s that you are going to upload, then upload the relevant file/s. Please note, where one document contains more than one required item, ensure you tick all relevant items to avoid any delay in the processing of the application. Once you have ticked the item/s and uploaded the document/s, the item/s will be removed from the list that you see and will pass the information over for the underwriting team who will then be notified when all documents have been provided.

Note - the application will not appear in the underwriting work queue until all documents have been received.

There is also the Other supporting documents section which should only be used for anything you wish to provide that is not listed on the outstanding items above. Items uploaded via this section do not impact the application being progressed for underwriting so its important to use the tick box list.

Please ensure an online Decision in Principle (DIP) has been performed in advance of an application as this will detail any additional documentation requirements.

Reminder

In ALL cases please remember to:

• Ensure signature boxes are completed by yourself and the clients
• Ensure the Direct Debit form is always fully completed.

Useful links