Important
You will need to register with eMortgages to access our complete range of Online Services.
Please note, you can only register using a company email address, we do not accept personal email addresses for registrations.
To allow us to improve eMortgages, there is essential system maintenance on Saturday 20 September between 12:00pm (midday) till Sunday 21 September 10:00am. During this time, you may not be able to log into eMortgages. We apologise for any inconvenience and thank you for your patience.
Consumer Duty
For information about our approach to meeting the Products & Service and Price & Value Outcome please visit our Consumer Duty page.
What you can do in eMortgages
- Request a Decision in Principle (DIP), Mortgage Illustration (MIL), or Full Mortgage Application (FMA)
- Reprint a previously completed DIP/MIL or FMA
- Partially complete a DIP/MIL/FMA and return to complete it later
- Get instant lending indications from the DIP
- View a list of all your cases created online
- Update your registration details
- Track your case
- Request a product transfer for an existing Skipton client.
When you can use eMortgages
Our eMortgages system is available during the following times:
| Days | Opening times |
|---|---|
| Monday to Friday: | 7am - 9pm* |
| Saturday: | 7am - 7pm |
| Sunday: | 10am - 7pm |
*When the last day of the calendar month falls on a weekday (Monday to Friday), it will be available until 7pm.
How to get support
Our Broker Support team are available by phone on 0345 601 6683 or by web chat during the following times:
| Days | Phone | Web chat |
|---|---|---|
| Monday to Thursday: | 8.30am - 6pm | 8am - 6pm |
| Friday: | 8.30am - 5.30pm | 8am - 5.30pm |
| Saturday: | Closed | 9am - 12pm |
| Sunday: | Closed | Closed |