Call wait time
55 seconds*
Webchat response time
1 minute 2 seconds*
*Based on previous working day
Turnaround Times - Friday 26 February 2021
Current service levels | |
---|---|
Application to offer turnaround (average based on latest 30 days): | 10.50 Working Days |
Application to offer turnaround where AVM instructed (average based on latest 30 days): | 7.30 Working Days |
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: | Wednesday 24th February |
Underwriting fully packaged standard cases submitted on or before: | Thursday 18th February |
Proportion of all offers issued in <5 days: | 10.27% |
All service standards are based on working days.
Submission reminder
Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.