Call wait time 10 minutes 28 seconds*
Webchat response time 7 minutes 47 seconds*

*Based on previous working day

Turnaround Times - Tuesday 11 May 2021

  Current service levels
Application to offer turnaround (average based on latest 30 days): 11.00 Working Days
Application to offer turnaround where AVM instructed (average based on latest 30 days): 7.30 Working Days
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: Friday 7th May
Underwriting fully packaged standard cases submitted on or before: Monday 26th April
Proportion of all offers issued in <5 days: 14.35%
Processing Documents 24 hours We aim to process documents which have been submitted post underwriting within 24 hours of receipt of the case.
Decision in Principles 2 hours We will aim to complete DIP referrals within 2 hours of receipt (within working hours).
Valuations 24 hours We will instruct valuations within 24 hours of the application being submitted (where a valuation for mortgage purposes is required).
Skipton Remortgage Conveyancing Service 21 working days For cases with free standard legal fees, conveyancing will be completed within 21 working days from offer and receipt of welcome pack, where no elevated services apply.

All service standards are based on working days.

Submission reminder

Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.