Call wait time
6 minutes 33 seconds*
Web chat response time
5 minutes 18 seconds*
*Based on previous working day
Turnaround Times - Tuesday 05 July 2022
Current service levels | |
---|---|
Application to offer turnaround (average based on latest 30 days): | 13.7 Working Days |
Application to offer turnaround where AVM instructed (average based on latest 30 days): | 8.4 Working Days |
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: | Friday 1st July |
Underwriting fully packaged standard cases submitted on or before: | Thursday 30th June |
Proportion of all offers issued in <5 days: | 13.35% |
All service standards are based on working days.
Submission reminder
Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.