Call wait time 18 seconds*
Web chat response time 11 seconds*
*Based on previous working day
Turnaround Times - Friday 19 April 2024
Current service levels | |
---|---|
Application to offer turnaround (average based on latest 7 days): | 11.1 Working Days |
Application to offer turnaround where AVM instructed (average based on latest 7 days): | 8.7 Working Days |
Underwriting fully packaged New Build and Scottish Purchase cases submitted on or before: | Thursday 18th April |
Underwriting fully packaged standard cases submitted on or before: | Thursday 18th April |
Proportion of all offers issued in <5 days (average based on latest 7 days): | 22.53% |
All service standards are based on working days.
Submission reminder
Please ensure that new applications are sent with all supporting documentation. Further information on what's required can be found on our Submissions page.